I would like to express in writing how pleased we are with the service and help that we got from Gosia Zielina (our tour leader)! She is by far the best travel/tour leader we have experienced and also a very kind person with enormous knowledge about Kraków. It was much to her merit that we had such a joyful stay in Kraków. To us, her knowledge and her service minded attitude made our stay extremely successful! I know that some of the youth got tired during a day, but Gosia has a very fine way of talking to them that we appreciated. She has a very good sense of humor and was not afraid to use it! Gosia: I think that our youth needs a bit more physical challenges and less Playstation maybe, haha. Anyway, all guided tours and transport coordinations went smoothly and Gosia was there for us all the time also when not doing a guided tour. My colleagues and I present her our highest remarks of appreciation! We´ll miss her! Finally, I will also give my appreciation to you at Ernesto Travel for outstanding service and help with planning our trip! Dagmara Nanus and Dagmara Trojan have both been very helpful and service minded more than what to expect. All our wishes and demands have been fulfilled to an extant one cannot wish for more! Quick email responses and availability for us as a customer.
Personally, I have organized many events and trips, but the pilgrimage organized for my group of 28, if there can be a rating scale of 10 stars, is ten stars. From the first contact I had with Ernest (months prior) to the last day with all the touring days in between, was flawless. Ernesto Travel tailored a pilgrimage especially for our group. Every request was honored, every detail was taken into consideration. If there were any questions or alternate suggestions I was notified promptly and was glad I deferred to Ernest’s recommendations. It would seem difficult to please such a large group, but Ernesto succeeded. Everything was top quality from hotel selection and unique menus, to a new and clean bus, and knowledgeable tour guides who are passionate about Polish and Catholic history and looked after our group as if we were family. The most incredible part however, was that Ernesto Travel beat out every other travel agency and package tour I had researched in terms of providing the lowest rate for our pilgrimage. Bottom line, Ernest and his team are the tops. Ernest is a man of integrity who runs a travel agency providing the highest quality service at an unbeatable value. I am sending many people his way and I will be back myself.
I would like to thank you and your company for a wonderful five days in Krakow. We had a fantastic time. Our trip was well organised and efficient.
Those two days were filled with lots of activities and there was no lowlight only highlights. It is not easy to please five priests but you did it. Again thank you and your staff making our two days in Krakow so grace-filled especially in Auswitch. Now I know what travel agency for Poland trip.
We had a wonderful trip to Krakow. Everything went as planned. We had some very nice and good guides so the students understood them very well. The students liked all of it very much, they enjoyed themselves all the days and nights. Thank you for having made such a great trip for us!