Hotel Andel was a great hotel. By the time we got there we were happy to have a modern hotel. The staff was very nice and made a fabulous cake for Michael... truely the kids have begged for the recipe! We asked for it and the manager said he'd try to get it but we haven't heard from him. It was so good! [...] Our tour guide Thomas was wonderful! We spent a lot of time with him. He was very knowledgeable and just nice to be around. [...] Would definitely go back and spend more time there if we returned. Family Thoman
Dear Dominika, We are at home and the last journey was without any problem. Thank you for all you have organised for us. it was nearly perfect (only God is perfect !). I have sent to my diocese a recommendation for Ernesto travel : "Nous avons été très contents en particulier de Ernesto Travel : qualité des hôtels, des restaurants, des deux guides, ponctualité et aucune fausse note dans les programmations des évènements y compris religieux. Je recommande donc au diocèse cet organisme local." I have forgotten to say that our guides had a very good reactivity or anticipation for all the small events of the life's group and no sign of dander. God bless you and your families, P.Pierre
Dear Ernest, Thank you for your e-mail. Everything was arranged well for this group, thank you for all your help in organizing. As soon as we have another re quest, we will let you know. Best regards, Sandra
I would like to express in writing how pleased we are with the service and help that we got from Gosia Zielina (our tour leader)! She is by far the best travel/tour leader we have experienced and also a very kind person with enormous knowledge about Kraków. It was much to her merit that we had such a joyful stay in Kraków. To us, her knowledge and her service minded attitude made our stay extremely successful! I know that some of the youth got tired during a day, but Gosia has a very fine way of talking to them that we appreciated. She has a very good sense of humor and was not afraid to use it! Gosia: I think that our youth needs a bit more physical challenges and less Playstation maybe, haha. Anyway, all guided tours and transport coordinations went smoothly and Gosia was there for us all the time also when not doing a guided tour. My colleagues and I present her our highest remarks of appreciation! We´ll miss her! Finally, I will also give my appreciation to you at Ernesto Travel for outstanding service and help with planning our trip! Dagmara Nanus and Dagmara Trojan have both been very helpful and service minded more than what to expect. All our wishes and demands have been fulfilled to an extant one cannot wish for more! Quick email responses and availability for us as a customer.
Personally, I have organized many events and trips, but the pilgrimage organized for my group of 28, if there can be a rating scale of 10 stars, is ten stars. From the first contact I had with Ernest (months prior) to the last day with all the touring days in between, was flawless. Ernesto Travel tailored a pilgrimage especially for our group. Every request was honored, every detail was taken into consideration. If there were any questions or alternate suggestions I was notified promptly and was glad I deferred to Ernest’s recommendations. It would seem difficult to please such a large group, but Ernesto succeeded. Everything was top quality from hotel selection and unique menus, to a new and clean bus, and knowledgeable tour guides who are passionate about Polish and Catholic history and looked after our group as if we were family. The most incredible part however, was that Ernesto Travel beat out every other travel agency and package tour I had researched in terms of providing the lowest rate for our pilgrimage. Bottom line, Ernest and his team are the tops. Ernest is a man of integrity who runs a travel agency providing the highest quality service at an unbeatable value. I am sending many people his way and I will be back myself.